Standard Operating Procedures for Events
Standard Operating Procedures for Events

Give your team clear steps for responding to incidents.

Standard operating procedures for humanitarian aid workers. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

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AtlasNXT Standard Operating Procedures for Humanitarian Operations, showing a staff illness response in Nairobi, Kenya
Example scenario
Example scenario

Example scenario

A newly mobilised humanitarian colleague preparing for field duties in Nairobi, Kenya, raises a Panic Alert and reports: "I feel dizzy and very unwell at the operations base. A colleague is with me. I need medical help." The operator replies: "We are calling you. The duty coordinator and local medical support have been contacted." The duty coordinator confirms the medical handover and updates the deployment team's arrangements. The operator records the outcome and completes the staff safety response checklist.

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Standard Operating Procedures for Humanitarian Operations

Follow the procedure while managing the incident
Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.
Set out who to call and when to escalate
Humanitarian staff-support arrangements can change as temporary bases, duty teams, and local contacts are established or replaced. Set out who to contact, when to escalate, and how to arrange assistance for humanitarian aid workers. Keep the steps and local contact details available to the security focal point during an alert or incident.
Maintain the procedure as operations change
Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

Can response procedures keep pace with changing humanitarian bases and duty contacts?

Update the central response steps and make the appropriate procedure available beside the alert. Checklist progress and incident updates help incoming colleagues continue assistance across those changes.

See Standard Operating Procedures in action

Book a demo to see how AtlasNXT supports humanitarian aid workers. Explore how Standard Operating Procedures fits your sites, contact arrangements, and response procedures.

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