Check who is safe. See who needs follow-up.
Ask your people for a welfare update, and review their replies in AtlasNXT. Give staff a way to raise an app panic alert or share their location temporarily through Overwatch, so your team has the information it needs to respond.
Send a check-in request to the people affected by an incident or taking part in an activity.
Review replies and non-responses. Identify where your team needs more information or direct contact.
App panic alerts give staff a direct way to draw an operator’s attention to a problem.
A location alone cannot tell you how someone is
A map can show a shared position. A welfare response tells your team more about the person’s situation. AtlasNXT brings that response together with available location context, live local threat intelligence, and incident updates.
Make the next action clear
Set out who monitors welfare requests and alerts, when replies are expected, and how the team follows up. AtlasNXT helps operators see the response. Your people and procedures turn that information into action.
Choose the people
Select the relevant registered individuals or group. Keep the request focused on the incident, journey, or activity.
Request an update
Ask people to confirm their welfare. Explain the reason for the check and what they should do if they need help.
Review the replies
See who has responded and where welfare remains unconfirmed. Treat a missing reply as a reason to follow up, rather than proof of an emergency.
Coordinate the response
Contact the person or follow the agreed procedure. Where an incident needs managing, keep updates, assigned actions, and decisions in the incident record.
Connect welfare checks to the wider response
Send instructions through the channels available to your people, then use welfare responses to inform what happens next.
Use shared live or last known positions as context for welfare follow-up.
Keep reports, communications, tasks, and decisions together when a welfare concern develops into an incident.