Critical Event Management for Retail and Hospitality
Critical Event Management for Retail and Hospitality
Help every site act quickly when people need protecting

AtlasNXT connects head office, regional teams, and site managers through one operational platform. Report incidents, send targeted instructions, and confirm staff welfare across shops, restaurants, and hotels.

Retail employee closing a store while a remote safety professional monitors a mobile check-in
Give the duty manager a clear next step

A busy site needs practical instructions when an incident interrupts trading or guest services. Share the report with head office, contact the relevant managers, and assign response tasks. The Mobile Operator App lets authorised managers coordinate from wherever they are working.

Smart geofencing

Set geofences around sites and areas of concern. Use location context to identify people who may need an alert.

ReachScore™ and mass notifications

Send instructions to a site, a regional team, or the wider estate across supported channels. Check ReachScore™ to find gaps in staff contact coverage.

Incident management

Capture an incident as it is reported. Assign actions and keep site updates, communications, and decisions in one record.

Risk intelligence

Assess weather, security risks, and travel disruption near shops, restaurants, and hotels.

Turn the response plan into coordinated action

Site managers need to protect staff, customers, and guests while keeping head office informed. A fire alarm, nearby disturbance, or severe weather event can demand decisions within minutes. Separate phone calls and messaging groups make it harder to establish which sites are affected and what each team has done.

AtlasNXT gives head office, regional teams, and site managers a shared incident record. Capture the first report, assign tasks, and send instructions to the relevant staff. As updates arrive, the people coordinating the response can see where further action is needed.

Use check-ins to confirm staff welfare, and ReachScore™ to review contact coverage before an emergency. Urgent alerts can override Do Not Disturb and silent settings on supported devices. Site teams can use the information they receive to carry out their procedures, and to communicate with customers/guests.

For UK premises preparing for Martyn’s Law, AtlasNXT can support staff communication, incident coordination, and record keeping. It sits alongside the procedures, training, and protective measures appropriate to each site.

See which sites need attention

View incidents and nearby risks across the estate. Contact affected managers, review staff responses, and keep regional teams informed as the situation changes.

Proximity alerts
See weather, security risks, and travel disruption near each site, so managers can assess the local impact.
Check-ins
Request welfare updates from affected staff or duty managers. Review replies, and identify where further contact is needed.
Keep local action and head office oversight connected

Give each manager visibility of their responsibilities and provide regional or central teams with the wider picture.

Remits
Organise access by site, region, or operating responsibility, with wider visibility for the teams coordinating the estate.
Integrations
Bring alerts from compatible monitoring and security systems into AtlasNXT using webhooks.