Standard Operating Procedures for Events

Keep country response procedures ready for field incidents.

Standard operating procedures for NGO staff. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

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Example scenario

A programme worker undertaking an outdoor assignment in Nairobi, Kenya, raises a Panic Alert and reports: "I feel dizzy and very unwell. I have stopped work and am with a colleague. I need help." The operator replies: "We are calling you. The coordinator is arranging medical support." The coordinator confirms that the worker is with local medical support. The operator records the outcome and completes the staff safety response checklist.

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Standard Operating Procedures for NGOs

Follow the procedure while managing the incident

Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.

Set out who to call and when to escalate

Field contact arrangements, escalation roles, and local support options vary between programmes. Each country procedure sits beside the alert, and central updates keep it current when rotations or operating conditions change.

Maintain the procedure as operations change

Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

How can we review the actions taken?

Procedure progress shows completed and outstanding steps. Incident Management adds a shared record of tasks, decisions, and updates, helping colleagues review the response and pick up work at handover.

See Standard Operating Procedures in action

Book a demo to see how AtlasNXT supports NGO staff. Explore how Standard Operating Procedures fits your sites, contact arrangements, and response procedures.

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