Help staff raise an urgent alert and request support.
SOS alerts for retail staff. AtlasNXT by Track24 gives retail staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A retail colleague closing a store after the last customers leave in Manchester raises a Panic Alert and reports: "A customer threatened me at closing time. I am in the locked staff office and feel safe." The operator replies: "We are calling you. The store manager and regional security contact are arranging support." The store manager confirms that the colleague has been met and further support is agreed. The operator records the confirmed outcome and closes the response.
SOS for Retail
How can regional operations support a colleague working alone at a store?
The operator can use the alert conversation and reported position to contact the colleague and involve the local manager. An incident keeps assistance and subsequent contact visible through the duty change.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving retail staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.