Help staff raise an urgent alert and request support.
SOS alerts for retail and hospitality staff. AtlasNXT by Track24 gives property staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A colleague closing a customer-facing property in Dubai raises a Panic Alert and reports: "A customer threatened me at closing time. I am in the locked staff office and feel safe." The operator replies: "We are calling you. The duty manager and security contact are arranging support." The duty manager confirms that the colleague has been met and further support is agreed. The operator records the confirmed outcome and closes the response.
SOS for Retail & Hospitality
How do Panic Alerts connect to our response procedures?
Link Standard Operating Procedures categories to Panic Alerts so operators can work through the relevant steps alongside the conversation and available location information. Incident Management supports assigned tasks and a shared record when the response involves several colleagues.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving property staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.