Help staff raise an urgent alert and request support.
SOS alerts for NGO field staff. AtlasNXT by Track24 gives NGO field staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A field worker leaving a community programme location near Lodwar, Kenya, raises a Panic Alert and reports: "A person threatened me outside the programme location. I am in our local contact's office and feel safe." The operator replies: "We are calling you. The field coordinator and security focal point are arranging support." The field coordinator confirms the worker's welfare and agrees the next programme movement. The operator records the confirmed outcome and closes the response.
SOS for NGO Field Teams
How can the country office coordinate local and logistics support for a field colleague?
Use the alert conversation and available position to establish the circumstances. An incident can retain field-coordinator liaison, logistics actions, and the next agreed contact for the duty handover.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving NGO field staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.