Help staff raise an urgent alert and request support.
SOS alerts for NGO staff. AtlasNXT by Track24 gives NGO field staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
An NGO worker leaving a community programme visit near Lodwar, Kenya, raises a Panic Alert and reports: "A person threatened me outside the programme site. I am with our local contact in a secure office." The operator replies: "We are calling you. The field coordinator and security focal point are arranging support." The field coordinator confirms the worker's welfare and the agreed support arrangements. The operator records the confirmed outcome and closes the response.
SOS for NGOs
How do Panic Alerts connect to our response procedures?
Link Standard Operating Procedures categories to Panic Alerts so operators can work through the relevant steps alongside the conversation and available location information. Incident Management supports assigned tasks and a shared record when the response involves several colleagues.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving NGO field staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.