Help staff raise an urgent alert and request support.
SOS alerts for mine workers. AtlasNXT by Track24 gives mine workers a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A surface mine maintenance technician inspecting a pump installation near Calama, Chile, raises a Panic Alert and reports: "I slipped on the pump access steps and hurt my leg. I cannot walk back to the support vehicle." The operator replies: "We are calling you. Mine control is arranging first aid and the maintenance supervisor." The maintenance supervisor confirms that assistance has reached the technician. The operator records the confirmed outcome and closes the response.
SOS for Mining
How can mine control coordinate local support and transport after a technician requests help?
Use the alert conversation and reported position to establish the circumstances. Keep local support, transport contact, and the next agreed update in the incident record as control changes shift.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving mine workers to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.