Help staff raise an urgent alert and request support.
SOS alerts for drivers and logistics staff. AtlasNXT by Track24 gives drivers and logistics staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A delivery driver waiting at a customer's unloading area in Dubai raises a Panic Alert and reports: "Someone threatened me at the unloading bay. I am in the locked cab and feel safe." The operator replies: "We are calling you. Dispatch and the receiving-site supervisor are arranging support." Dispatch confirms the driver's welfare and the agreed assistance before handing over the assignment. The operator records the confirmed outcome and closes the response.
SOS for Logistics
How can dispatch coordinate a driver's assistance request with the receiving site?
Use the alert conversation to establish the driver's circumstances and brief the relevant contacts. An incident keeps assistance tasks, decisions, and the next contact together as dispatch changes shift.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving drivers and logistics staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.