SOS for Events
SOS for Events

Help staff raise an urgent alert and request support.

SOS alerts for drivers and field service technicians. AtlasNXT by Track24 gives mobile personnel a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.

Book a demoExplore SOS
AtlasNXT SOS for Logistics & Field Services, showing a staff threat response in Dubai
Example scenario
Example scenario

Example scenario

A delivery driver arriving at an unfamiliar receiving location in Dubai raises a Panic Alert and reports: "A person threatened me at the delivery yard. I am back in the locked cab and feel safe." The operator replies: "We are calling you. Dispatch and the receiving-site supervisor are arranging support." Dispatch confirms that the driver has been met and the next support arrangements are agreed. The operator records the confirmed outcome and closes the response.

Explore Standard Operating Procedures

SOS for Logistics & Field Services

Put the alert in context
Panic Alerts from the app and compatible satellite devices bring a request for help into the operator’s workflow. The conversation and available location information help the operator reach the person and coordinate support from one place.
Connect the alert with local support
Drivers and technicians travel between depots and customer sites, sometimes working alone at unfamiliar locations. The transport coordinator can review a Panic Alert, attempt contact, and brief the service supervisor on the confirmed circumstances. The shared record keeps local assistance and outstanding actions visible as the response develops.
Carry the response through to handover
Standard Operating Procedures put the relevant contact and escalation steps beside the response. Use Incident Management to assign follow-up, record decisions, and give colleagues a shared view of progress through the handover.

How do Panic Alerts connect to our response procedures?

Link Standard Operating Procedures categories to Panic Alerts so operators can work through the relevant steps alongside the conversation and available location information. Incident Management supports assigned tasks and a shared record when the response involves several colleagues.

Can staff raise Panic Alerts from satellite devices?

Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.

Walk through an SOS response

Use a scenario involving mobile personnel to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.

Book a demoSee the whole platform