Help staff raise an urgent alert and request support.
SOS alerts for humanitarian aid workers. AtlasNXT by Track24 gives humanitarian aid workers a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A humanitarian colleague visiting a remote community assessment location near Gorkha, Nepal, raises a Panic Alert and reports: "I fell on the access path and hurt my leg. I cannot walk back to the assessment vehicle." The operator replies: "We are calling you. The assessment lead is arranging first aid and transport to your position." The assessment lead confirms that assistance has reached the colleague and briefs operations. The operator records the confirmed outcome and closes the response.
SOS for Humanitarian Operations
How can local and logistics teams share a field-assessment assistance response?
Use the alert conversation and available position to establish contact. Keep local checks, logistics actions, and the next update in an incident so the duty team can coordinate the response together.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving humanitarian aid workers to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.