Help staff raise an urgent alert and request support.
SOS alerts for hotel and hospitality staff. AtlasNXT by Track24 gives hospitality staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A hotel night porter checking a staff entrance in Dubai raises a Panic Alert and reports: "A guest threatened me at the staff entrance. I am in the back office with the door locked." The operator replies: "We are calling you. Hotel security and the night manager are coming to support you." The night manager confirms the porter's welfare and the agreed local support. The operator records the confirmed outcome and closes the response.
SOS for Hospitality
How can a central duty team coordinate help for staff at another property?
Use the alert conversation and available position to establish contact and brief the property manager. Keep assistance tasks and the next agreed update in the shared record for handover.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving hospitality staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.