Help staff raise an urgent alert and request support.
SOS alerts for field service technicians. AtlasNXT by Track24 gives field service technicians a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A service technician leaving a customer appointment in Manchester raises a Panic Alert and reports: "The customer threatened me during the appointment. I have left and am in the locked van." The operator replies: "We are calling you. Your supervisor is sending a colleague to support you." The service supervisor confirms the technician's welfare and the next assignment arrangements. The operator records the confirmed outcome and closes the response.
SOS for Field Services
How can the service desk coordinate assistance at an unfamiliar customer site?
Use the alert conversation and available position to establish contact. Brief the customer or service supervisor, and retain assigned support actions and the next update in an incident.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving field service technicians to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.