Give staff a direct way to raise the alarm.
Panic buttons for field service technicians. AtlasNXT by Track24 provides Panic Alerts through the app and compatible satellite devices for field service technicians who need to bring a concern to the monitoring team's attention. Connect the person raising the alarm with the operator responsible for making contact and coordinating the response.
Example scenario
A service engineer checking a customer's support installation in Manchester raises a Panic Alert and reports: "I fell on the basement stairs and hurt my ankle. I cannot walk back to the customer reception." The operator replies: "We are calling you. The customer contact and service supervisor are arranging first aid." The supervisor confirms that assistance has reached the engineer. The alert, contact, and confirmed outcome remain in the response record.
Panic Buttons for Field Services
How can a technician request help when the customer contact is unavailable?
An app Panic Alert brings the request into the operator workspace. Available position information and the relevant procedure help the service coordinator attempt contact and involve local support.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Put your panic-button response into practice
Walk through a Panic Alert from the app or a compatible satellite device with the people who monitor field service technicians, then review contact, local support, and handover in AtlasNXT.