Incident Management for Events
Incident Management for Events

Coordinate incidents affecting venue staff.

Incident management software for venue staff. AtlasNXT by Track24 brings reports, response tasks, decisions, and updates into a shared incident workspace.

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AtlasNXT Incident Management for Venues, showing staff support and assigned support tasks in a venue service area
Example scenario
Example scenario

Example scenario

A technician reported smoke in a venue service area and staff moved to the agreed assembly location. The duty manager assigned staff contact, facilities liaison, and responder updates. The incident retains confirmed welfare information and arrangements for the next operating period.

Explore Standard Operating Procedures

Incident Management for Venues

Give the response a clear structure
Use configurable incident templates to record the location, people affected, immediate concerns, and facts still to confirm. Assign follow-up tasks to named colleagues and record decisions in the incident timeline. Everyone authorised to manage the response can see the latest updates and outstanding actions.
Keep reports, tasks, and decisions together
Smoke reported in a service area can affect facilities staff and contractors preparing for the next booking. Give the duty manager one record of staff contact, facilities liaison, and confirmed responder updates. The next duty shift can see the agreed staff arrangements and the actions still assigned to local colleagues.
Carry the record through the handover
Use the incident record to brief the next shift and review the response afterwards. Team visibility settings (Remits) organise which teams can see and manage the work, while Standard Operating Procedures put the relevant response steps alongside alerts and incidents.

How can a venue carry staff support through a duty change after a reported hazard?

Keep confirmed staff updates, facilities checks, and local responder liaison in the incident. The incoming manager can continue the outstanding actions and see the arrangements agreed for the next operating period.

See Incident Management in action

Book a demo to see how AtlasNXT supports venue staff. Explore how Incident Management fits your sites, contact arrangements, and response procedures.

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