Incident Management for Events
Incident Management for Events

Coordinate incidents affecting drivers and logistics staff.

Incident management software for drivers and logistics staff. AtlasNXT by Track24 brings reports, response tasks, decisions, and updates into a shared incident workspace.

Book a demoExplore Incident Management
AtlasNXT Incident Management for Logistics, showing driver support and assigned support tasks on a remote delivery route
Example scenario
Example scenario

Example scenario

A delivery driver reported a minor collision on the way to a remote receiving location. Dispatch assigned driver contact, local support liaison, and transport-supervisor follow-up. Confirmed welfare information and the revised driver-support arrangements remain visible as the next dispatcher takes over.

Explore Standard Operating Procedures

Incident Management for Logistics

Give the response a clear structure
Use configurable incident templates to record the location, people affected, immediate concerns, and facts still to confirm. Assign follow-up tasks to named colleagues and record decisions in the incident timeline. Everyone authorised to manage the response can see the latest updates and outstanding actions.
Keep reports, tasks, and decisions together
A collision on a delivery route can require dispatch to coordinate driver contact, local assistance, and a transport supervisor while the receiving site waits for an update. Keep the driver's confirmed welfare and support arrangements in one incident. The next dispatcher can distinguish assistance still needed from delivery rescheduling.
Carry the record through the handover
Use the incident record to brief the next shift and review the response afterwards. Team visibility settings (Remits) organise which teams can see and manage the work, while Standard Operating Procedures put the relevant response steps alongside alerts and incidents.

How can dispatch hand over support for a driver after a reported collision?

Assign driver contact, local assistance, and transport-supervisor liaison to named colleagues. Retain confirmed welfare updates and revised movement arrangements so the incoming dispatcher can continue the outstanding support.

See Incident Management in action

Book a demo to see how AtlasNXT supports drivers and logistics staff. Explore how Incident Management fits your sites, contact arrangements, and response procedures.

Book a demoExplore Incident Management for Logistics & Field ServicesSee the whole platform