Incident Management for Events
Incident Management for Events

Coordinate incidents affecting drivers and field service technicians.

Incident management software for drivers and field service technicians. AtlasNXT by Track24 brings reports, response tasks, decisions, and updates into a shared incident workspace.

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AtlasNXT Incident Management for Logistics & Field Services, showing staff injury and assigned support tasks at a remote customer site
Example scenario
Example scenario

Example scenario

A field technician was injured on access steps at a remote customer site. Dispatch assigned technician contact, customer-site liaison, and first-aid coordination. The incident retains confirmed welfare information, local assistance, and the next contact arrangements for the incoming service coordinator.

Explore Standard Operating Procedures

Incident Management for Logistics & Field Services

Give the response a clear structure
Use configurable incident templates to record the location, people affected, immediate concerns, and facts still to confirm. Assign follow-up tasks to named colleagues and record decisions in the incident timeline. Everyone authorised to manage the response can see the latest updates and outstanding actions.
Keep reports, tasks, and decisions together
Drivers, technicians, dispatch, and customer-site coordinators can hold different parts of an incident's story. Retain the confirmed facts, assign staff contact and support actions, and carry the response across shifts.
Carry the record through the handover
Use the incident record to brief the next shift and review the response afterwards. Team visibility settings (Remits) organise which teams can see and manage the work, while Standard Operating Procedures put the relevant response steps alongside alerts and incidents.

Can the reporting format follow our procedures?

Yes. Configurable templates capture the information your organisation needs. Standard Operating Procedures put your response steps alongside alerts and incidents, while assigned tasks and the incident timeline keep follow-up and progress clear.

See Incident Management in action

Book a demo to see how AtlasNXT supports drivers and field service technicians. Explore how Incident Management fits your sites, contact arrangements, and response procedures.

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