Incident Management for Events
Incident Management for Events

Coordinate incidents affecting diplomatic staff.

Incident management software for diplomatic staff. AtlasNXT by Track24 brings reports, response tasks, decisions, and updates into a shared incident workspace.

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AtlasNXT Incident Management for Diplomatic Missions, showing staff threat and assigned support tasks in Baghdad, Iraq
Example scenario
Example scenario

Example scenario

A visiting mission colleague reported being threatened outside an appointment venue in Baghdad and moved inside with security. The duty officer assigned personnel contact, mission-security liaison, and local support. Confirmed welfare updates and the return arrangements remain available to the incoming officer.

Explore Standard Operating Procedures

Incident Management for Diplomatic Missions

Give the response a clear structure
Use configurable incident templates to record the location, people affected, immediate concerns, and facts still to confirm. Assign follow-up tasks to named colleagues and record decisions in the incident timeline. Everyone authorised to manage the response can see the latest updates and outstanding actions.
Keep reports, tasks, and decisions together
A visiting colleague threatened away from the embassy may need mission security and the duty officer to coordinate immediate support and return arrangements. Keep confirmed personnel updates, local liaison, and movement decisions in one incident. The next officer can continue support without reconstructing separate accounts.
Carry the record through the handover
Use the incident record to brief the next shift and review the response afterwards. Team visibility settings (Remits) organise which teams can see and manage the work, while Standard Operating Procedures put the relevant response steps alongside alerts and incidents.

How can a mission hand over support for a colleague threatened away from the post?

Assign personnel contact, mission-security liaison, and local assistance in the incident. The incoming duty officer can see confirmed welfare updates, the agreed return arrangements, and any decisions still outstanding.

See Incident Management in action

Book a demo to see how AtlasNXT supports diplomatic staff. Explore how Incident Management fits your sites, contact arrangements, and response procedures.

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