Incident Management for Government
Incident Management for Government

Coordinate the response across your missions.

Incident management software for government staff. AtlasNXT by Track24 brings reports, response tasks, decisions, and updates into one incident workspace. Help embassy and consulate duty teams coordinate staff safety incidents, disrupted movements, and security concerns, with a shared record for mission leadership and the home-country duty team.

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AtlasNXT Incident Management for Government, showing mission access disruption
Example scenario
Example scenario

A mission access disruption in Baghdad

Access to an embassy in Baghdad is disrupted while a visiting team is away from the mission. The duty officer records the concern, assigns staff contact and local access checks, and logs the mission security team's advice. The next duty officer can see who has been contacted, what remains unconfirmed, and which movement decisions are outstanding.

Keep the response clear from report to handover.

Give the people coordinating the incident a shared record of reports, actions, and decisions.

Record the facts from the first report
Capture who is affected, the reported location, immediate concerns, and the information still needed using configurable incident templates. Add updates as the mission security officer, visiting team, or local contact provides them. Keep the developing account in one timeline, so the response can progress as facts are confirmed.
Assign clear response tasks
Assign staff contact, local liaison, access checks, and leadership briefings to named colleagues. Track those tasks alongside the incident, making outstanding work visible across the mission and supporting teams. Use Mass Notifications to issue instructions to the relevant personnel and request welfare updates.
Keep decisions and updates clear at handover
A duty change should not interrupt an active response. The incoming officer can review the latest reports, actions, and decisions before taking over. Mission leadership can brief from the same record, and the team can use it afterwards to review escalation, communication, and unresolved follow-up.

Can the embassy and consulate coordinate with the home-country team?

Authorised colleagues can share incident coordination, with Remits organising visibility by responsibility. Set up the mission and supporting teams around the people who need to manage or oversee the response.

Can the reporting format follow our own procedures?

Configurable incident templates let you capture the information your procedures require, while assigned tasks and the timeline retain the response as it develops.

Bring a mission response into one workspace

Walk through a staff welfare concern, disrupted official visit, or mission access incident using your duty roster and escalation procedures.

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