Incident Management for Events
Incident Management for Events

Coordinate incidents affecting consular staff.

Incident management software for consular staff. AtlasNXT by Track24 brings reports, response tasks, decisions, and updates into a shared incident workspace.

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AtlasNXT Incident Management for Consulates, showing staff threat and assigned support tasks in Erbil, Iraq
Example scenario
Example scenario

Example scenario

A consular colleague reported being threatened near an appointment area in Erbil and moved into a secure staff office. The duty officer assigned colleague contact, local security liaison, and supervisor support. The incident retains confirmed updates and the arrangements still needing follow-up.

Explore Standard Operating Procedures

Incident Management for Consulates

Give the response a clear structure
Use configurable incident templates to record the location, people affected, immediate concerns, and facts still to confirm. Assign follow-up tasks to named colleagues and record decisions in the incident timeline. Everyone authorised to manage the response can see the latest updates and outstanding actions.
Keep reports, tasks, and decisions together
A threat near an appointment area can leave a consular colleague needing security support while the post coordinates the remainder of the day's duties. Give the duty officer one record of the report, confirmed welfare, and local assistance. The next officer can follow the agreed contact and support arrangements.
Carry the record through the handover
Use the incident record to brief the next shift and review the response afterwards. Team visibility settings (Remits) organise which teams can see and manage the work, while Standard Operating Procedures put the relevant response steps alongside alerts and incidents.

How can a consulate keep follow-up clear after a colleague reports a threat?

Keep colleague contact, security liaison, and supervisor support as named incident tasks. The incoming duty officer can see which arrangements are confirmed and which local actions still need attention.

See Incident Management in action

Book a demo to see how AtlasNXT supports consular staff. Explore how Incident Management fits your sites, contact arrangements, and response procedures.

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