Standard Operating Procedures for Utilities
Standard Operating Procedures for Utilities

Give your team clear steps for responding to incidents.

Standard operating procedures for utility field crews. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

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AtlasNXT Standard Operating Procedures for Utilities, showing Manchester and example operating locations
Example scenario
Example scenario

When a field technician raises a Panic Alert

A utility technician raises a Panic Alert while working in Manchester. The duty operator follows the organisation’s staff safety response procedure: acknowledge the alert, attempt contact, review the available position, and notify the service supervisor. Confirmed updates and outstanding actions are recorded as the response develops, so the incoming duty colleague can continue the agreed follow-up.

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Standard Operating Procedures for Utilities

Follow the procedure while managing the incident
Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.
Set out who to call across the network
Set out who to contact, when to escalate, and how to arrange assistance for crews on callouts and planned work. Keep the steps and local contact details available to the control room operator during an alert or incident.
Maintain the procedure as operations change
Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

How can we review the actions taken?

Procedure progress shows completed and outstanding steps. Incident Management adds a shared record of tasks, decisions, and updates, helping colleagues review the response and pick up work at handover.

Can we import our existing procedures?

Yes. Import procedures from Word, PDF, and internal sources into a central library, then organise them by category so operators can find the procedure relevant to the alert.

See Standard Operating Procedures in action

Book a demo for your control room team and see how Standard Operating Procedures fit your sites, contact arrangements, and escalation steps.

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