Standard Operating Procedures for Events

Keep assignment procedures beside the operator's work.

Standard operating procedures for security officers. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

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Example scenario

A security officer working alone at an entrance post in London raises a Panic Alert and reports: "I feel dizzy and very unwell at the gatehouse. I have stopped work and need help." The operator replies: "We are calling you. The supervisor is arranging medical support and cover for your post." The supervisor confirms the officer's handover to medical support and the cover arrangements. The operator records the outcome and completes the staff safety response checklist.

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Standard Operating Procedures for Security Teams

Follow the procedure while managing the incident

Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.

Set out who to call and when to escalate

Response steps need to reflect each assignment's contacts, responsibilities, and escalation arrangements. Central updates keep each procedure current as sites and client instructions change.

Maintain the procedure as operations change

Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

How can we review the actions taken?

Procedure progress shows completed and outstanding steps. Incident Management adds a shared record of tasks, decisions, and updates, helping colleagues review the response and pick up work at handover.

See Standard Operating Procedures in action

Book a demo to see how AtlasNXT supports security officers. Explore how Standard Operating Procedures fits your sites, contact arrangements, and response procedures.

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