Standard Operating Procedures for Events
Standard Operating Procedures for Events

Keep property response steps current across shifts.

Standard operating procedures for retail and hospitality staff. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

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AtlasNXT Standard Operating Procedures for Retail & Hospitality, showing a staff injury response in Dubai
Example scenario
Example scenario

Example scenario

A colleague completing back-of-house closing checks in Dubai raises a Panic Alert and reports: "I fell on the staff stairs and hurt my wrist. I am on the landing and need first aid." The operator replies: "We are calling you. The local manager is arranging a first aider and a colleague to attend." The local manager confirms that assistance has reached the colleague. The operator records the outcome and completes the staff safety response checklist.

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Standard Operating Procedures for Retail & Hospitality

Follow the procedure while managing the incident
Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.
Set out who to call and when to escalate
Local staff need procedures that reflect the property's contacts and regional escalation arrangements. Central updates keep the steps current as managers, opening hours, and support contracts change.
Maintain the procedure as operations change
Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

How can we review the actions taken?

Procedure progress shows completed and outstanding steps. Incident Management adds a shared record of tasks, decisions, and updates, helping colleagues review the response and pick up work at handover.

See Standard Operating Procedures in action

Book a demo to see how AtlasNXT supports retail and hospitality staff. Explore how Standard Operating Procedures fits your sites, contact arrangements, and response procedures.

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