Standard Operating Procedures for Events
Standard Operating Procedures for Events

Keep assignment response steps current at the desk.

Standard operating procedures for journalists and media crews. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

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AtlasNXT Standard Operating Procedures for Media Teams, showing a staff illness response in Nairobi, Kenya
Example scenario
Example scenario

Example scenario

A reporter working on an outdoor assignment in Nairobi, Kenya, raises a Panic Alert and reports: "I feel faint and very unwell at the location. The crew is with me. I need medical help." The operator replies: "We are calling you. The producer and local medical support have been contacted." The producer confirms the handover to medical support and records the next crew contact. The operator records the outcome and completes the staff safety response checklist.

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Standard Operating Procedures for Media Teams

Follow the procedure while managing the incident
Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.
Set out who to call and when to escalate
Newsroom handovers and changing crews need clear contact, escalation, and support arrangements. Maintain the relevant procedure for the assignment and record the decisions made as circumstances develop.
Maintain the procedure as operations change
Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

How can we review the actions taken?

Procedure progress shows completed and outstanding steps. Incident Management adds a shared record of tasks, decisions, and updates, helping colleagues review the response and pick up work at handover.

See Standard Operating Procedures in action

Book a demo to see how AtlasNXT supports journalists and media crews. Explore how Standard Operating Procedures fits your sites, contact arrangements, and response procedures.

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