Standard Operating Procedures for Events
Standard Operating Procedures for Events

Keep the response to missing contact consistent.

Standard operating procedures for lone workers. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

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AtlasNXT Standard Operating Procedures for Lone Workers, showing a staff illness response in Manchester
Example scenario
Example scenario

Example scenario

A lone colleague completing an evening building check in Manchester raises a Panic Alert and reports: "I feel faint and unwell in the staff area. I have stopped work and need medical assistance." The operator replies: "We are calling you. The duty supervisor and local medical support have been contacted." The duty supervisor confirms that the colleague is with medical support. The operator records the outcome and completes the staff safety response checklist.

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Standard Operating Procedures for Lone Workers

Follow the procedure while managing the incident
Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.
Set out who to call and when to escalate
Operators need clear steps for contact attempts, supervisor liaison, and escalation when a worker's circumstances are unknown. Central updates keep the procedure current as assignments, hours, and support contacts change.
Maintain the procedure as operations change
Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

How can we review the actions taken?

Procedure progress shows completed and outstanding steps. Incident Management adds a shared record of tasks, decisions, and updates, helping colleagues review the response and pick up work at handover.

See Standard Operating Procedures in action

Book a demo to see how AtlasNXT supports lone workers. Explore how Standard Operating Procedures fits your sites, contact arrangements, and response procedures.

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