Standard Operating Procedures for Events

Give your team clear steps for responding to incidents.

Standard operating procedures for drivers and logistics staff. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

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Example scenario

A driver travelling between delivery locations in Dubai raises a Panic Alert and reports: "I feel faint and unwell. I have parked safely and stopped driving. I need medical help." The operator replies: "We are calling you. Dispatch is arranging medical support and briefing your supervisor." The supervisor confirms the handover to medical support and the revised transport arrangements. The operator records the outcome and completes the staff safety response checklist.

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Standard Operating Procedures for Logistics

Follow the procedure while managing the incident

Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.

Set out who to call and when to escalate

Driver contact and escalation arrangements can differ between routine deliveries, remote journeys, and out-of-hours dispatch. Set out who to contact, when to escalate, and how to arrange assistance for drivers and logistics staff. Keep the steps and local contact details available to the transport coordinator during an alert or incident.

Maintain the procedure as operations change

Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

Can dispatch procedures distinguish routine deliveries from remote or overnight assignments?

Maintain the relevant response steps centrally and make them available beside the alert. Checklist progress and incident updates help the next dispatcher continue the agreed contact and assistance.

See Standard Operating Procedures in action

Book a demo to see how AtlasNXT supports drivers and logistics staff. Explore how Standard Operating Procedures fits your sites, contact arrangements, and response procedures.

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