Standard Operating Procedures for Events

Keep council response steps available at handover.

Standard operating procedures for council staff. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

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Example scenario

A council caretaker working alone after a building closes in Manchester raises a Panic Alert and reports: "I fell on the stairwell and hurt my wrist. I am seated on the landing and need first aid." The operator replies: "We are calling you. The duty manager is arranging a first aider and a colleague to attend." The duty manager confirms that the caretaker has received assistance and follow-up has been agreed. The operator records the outcome and completes the staff safety response checklist.

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Standard Operating Procedures for Local Government

Follow the procedure while managing the incident

Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.

Set out who to call and when to escalate

Duty arrangements need current service contacts, internal escalation roles, and clear actions for the incident being managed. Procedures sit alongside the operational record, and central updates keep them current as officers and responsibilities change.

Maintain the procedure as operations change

Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

How can we review the actions taken?

Procedure progress shows completed and outstanding steps. Incident Management adds a shared record of tasks, decisions, and updates, helping colleagues review the response and pick up work at handover.

See Standard Operating Procedures in action

Book a demo to see how AtlasNXT supports council staff. Explore how Standard Operating Procedures fits your sites, contact arrangements, and response procedures.

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