Standard Operating Procedures for Events
Standard Operating Procedures for Events

Give every duty officer the agreed next steps.

Standard operating procedures for government staff. AtlasNXT by Track24 puts established response procedures beside the alerts and incidents mission teams handle. Help embassy, consulate, and supporting duty staff follow the agreed sequence, mark progress, and hand over the response with outstanding work visible.

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AtlasNXT Standard Operating Procedures for Government, showing a staff illness response in London
Example scenario
Example scenario

Example scenario

A visiting official working away from the mission in London raises a Panic Alert and reports: "I feel faint and unwell at the office. I am with reception but need medical assistance." The operator replies: "We are calling you. The duty officer and reception are arranging medical support." The duty officer confirms that the official has been handed over to local medical support. The operator records the outcome and completes the staff safety response checklist.

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Standard Operating Procedures for Government

Make the current procedure easy to find
Import procedures from Word, PDF, and internal sources, then organise them into relevant categories. Keep the mission's contact, escalation, and support steps together. A visiting team concern, staff Panic Alert, or access disruption can each require a different response from the colleagues on duty.
Follow the procedure while establishing the facts
Link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through the relevant steps while reviewing messages and available location information. Mark progress as actions are completed, and use Incident Management where the response needs assigned tasks and a shared timeline.
Keep the response clear at handover
Procedure progress gives the incoming officer a clear view of completed and outstanding steps. Messages and incident updates provide the supporting context. Central updates and archived procedures help the mission keep its response library organised as requirements change.

Can the procedure include external assistance arrangements?

Yes. Procedures can include your organisation’s contacts and external response steps. Operators can work through them alongside the alert conversation, with progress visible as steps are completed.

How can the duty team review the response?

Procedure progress shows completed and outstanding steps alongside the operational conversation. Incident Management brings tasks, decisions, and updates into a shared timeline for handover and review.

Walk through your own duty procedure

Bring one mission SOP and a realistic personnel concern to see how the steps support contact, escalation, and handover.

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