Standard Operating Procedures for Events

Keep response procedures usable across regional handovers.

Standard operating procedures for international teams. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

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Example scenario

An employee on a short assignment at a regional office in Dubai raises a Panic Alert and reports: "I feel faint and very unwell at the office. Reception is with me. I need medical help." The operator replies: "We are calling you. The local manager is arranging medical support." The duty manager confirms the handover to medical support before regional duties change. The operator records the outcome and completes the staff safety response checklist.

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Standard Operating Procedures for Global Enterprises

Follow the procedure while managing the incident

Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.

Set out who to call and when to escalate

Keep a central procedure library available as regional teams, projects, and duty coverage change. Local contacts and response steps stay close to the alert or incident the operator is managing.

Maintain the procedure as operations change

Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

How can we review the actions taken?

Procedure progress shows completed and outstanding steps. Incident Management adds a shared record of tasks, decisions, and updates, helping colleagues review the response and pick up work at handover.

See Standard Operating Procedures in action

Book a demo to see how AtlasNXT supports international teams. Explore how Standard Operating Procedures fits your sites, contact arrangements, and response procedures.

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