Standard Operating Procedures for Events
Standard Operating Procedures for Events

Keep staff safety response steps consistent across locations.

Standard operating procedures for financial services staff. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

Book a demoExplore Standard Operating Procedures
AtlasNXT Standard Operating Procedures for Financial Services, showing a staff injury response in London
Example scenario
Example scenario

Example scenario

A facilities colleague checking a regional office after hours in London raises a Panic Alert and reports: "I slipped on the service stairs and hurt my ankle. I cannot walk back to reception." The operator replies: "We are calling you. The duty manager is arranging a first aider and access for assistance." The duty manager confirms that assistance has reached the colleague and follow-up is recorded. The operator records the outcome and completes the staff safety response checklist.

Explore Incident Management

Standard Operating Procedures for Financial Services

Follow the procedure while managing the incident
Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.
Set out who to call and when to escalate
Duty teams need current contacts and escalation responsibilities for branch, office, and travel incidents. The applicable procedure stays close to the operator, and central updates keep it current as the footprint changes.
Maintain the procedure as operations change
Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

How can we review the actions taken?

Procedure progress shows completed and outstanding steps. Incident Management adds a shared record of tasks, decisions, and updates, helping colleagues review the response and pick up work at handover.

See Standard Operating Procedures in action

Book a demo to see how AtlasNXT supports financial services staff. Explore how Standard Operating Procedures fits your sites, contact arrangements, and response procedures.

Book a demoSee the whole platform