Standard Operating Procedures for Events
Standard Operating Procedures for Events

Give your team clear steps for responding to incidents.

Standard operating procedures for event staff. AtlasNXT by Track24 brings your response procedures into the operator's workflow, so the team can follow the relevant steps while managing an alert or incident.

Book a demoExplore Standard Operating Procedures
AtlasNXT Standard Operating Procedures for Events, showing a staff illness response in London
Example scenario
Example scenario

Example scenario

An event crew member working during pack-down in London raises a Panic Alert and reports: "I feel faint and very unwell in the crew area. A colleague is with me. I need medical help." The operator replies: "We are calling you. The event medical team and pack-down supervisor have been notified." The supervisor confirms the handover to medical support and briefs the incoming control team. The operator records the outcome and completes the staff safety response checklist.

Explore Incident Management

Standard Operating Procedures for Events

Follow the procedure while managing the incident
Import Word or PDF procedures into a central library, organise them by category, and link SOP categories to Panic Alerts, Overwatch Alerts, and reported incident types. Operators can work through checklist steps in context, with the response conversation and available information close at hand.
Set out who to call and when to escalate
Event response contacts and escalation steps can differ between setup, public opening, and overnight pack-down. Set out who to contact, when to escalate, and how to arrange assistance for event staff. Keep the steps and local contact details available to the event controller during an alert or incident.
Maintain the procedure as operations change
Update procedures centrally and keep superseded procedures accessible in the archive. Operators can work from the current response steps, while Incident Management brings the resulting tasks, decisions, and updates into one record.

Can response procedures reflect different phases of an event?

Keep the relevant procedures in the central library and make their contact steps available beside the alert. Operators can record checklist progress while the response moves between event phases.

See Standard Operating Procedures in action

Book a demo to see how AtlasNXT supports event staff. Explore how Standard Operating Procedures fits your sites, contact arrangements, and response procedures.

Book a demoExplore Standard Operating Procedures for Events & VenuesSee the whole platform