Help staff raise an urgent alert and request support.
SOS alerts for venue staff. AtlasNXT by Track24 gives venue staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A venue technician checking a service entrance after closing in Dubai raises a Panic Alert and reports: "Someone threatened me in the service yard. I am back in the locked duty office and feel safe." The operator replies: "We are calling you. Venue security and the duty manager are arranging support." The duty manager confirms the technician's welfare and the next staff-support arrangements. The operator records the confirmed outcome and closes the response.
SOS for Venues
How can the duty manager and facilities team share a staff-assistance response?
Use the reported position and direct conversation to establish the technician's circumstances. Keep local assistance and outstanding contact tasks together so the next duty manager can continue the response.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving venue staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.