Help staff raise an urgent alert and request support.
SOS alerts for utility field crews. AtlasNXT by Track24 gives utility field teams a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
When a technician is threatened at a street cabinet
A utility technician repairing a street cabinet in Manchester is threatened by a member of the public and raises an app Panic Alert. The duty operator acknowledges the alert, checks the reported position and timestamp, and calls the technician, who has returned to the van. The service supervisor arranges for a colleague to attend, and the duty team records each contact and the outcome.
SOS for Utilities
How do Panic Alerts connect to our response procedures?
Link Standard Operating Procedures categories to Panic Alerts so operators can work through the relevant steps alongside the conversation and available location information. Incident Management supports assigned tasks and a shared record when the response involves several colleagues.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving utility field teams to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.