Help staff raise an urgent alert and request support.
SOS alerts for security officers. AtlasNXT by Track24 gives security personnel a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A security officer carrying out a lone patrol in London raises a Panic Alert and reports: "Two people threatened me during the patrol. I am inside the locked gatehouse and feel safe." The operator replies: "We are calling you. The patrol supervisor and local police have been contacted." The patrol supervisor confirms the officer's welfare and that local support is in place. The operator records the confirmed outcome and closes the response.
SOS for Security Teams
How do Panic Alerts connect to our response procedures?
Link Standard Operating Procedures categories to Panic Alerts so operators can work through the relevant steps alongside the conversation and available location information. Incident Management supports assigned tasks and a shared record when the response involves several colleagues.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving security personnel to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.