Help staff raise an urgent alert and request support.
SOS alerts for delegation members and support staff. AtlasNXT by Track24 gives delegation members and support staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A coordinator accompanying personnel between visit venues in Dubai raises a Panic Alert and reports: "Someone threatened me outside the meeting venue. I am inside reception with security and feel safe." The operator replies: "We are calling you. The visit security officer and duty team are arranging support." The security officer confirms the coordinator's welfare and the next personnel movement arrangements. The operator records the confirmed outcome and closes the response.
SOS for Official Visits
How can the duty officer and visit coordinator share an assistance response?
Use the alert conversation and available position to establish the person's circumstances. Retain local assistance, personnel-contact tasks, and the next update in an incident as the programme continues.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving delegation members and support staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.