SOS for Events
SOS for Events

Help staff raise an urgent alert and request support.

SOS alerts for factory and industrial site staff. AtlasNXT by Track24 gives site personnel a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.

AtlasNXT SOS for Manufacturing & Industrial, showing a staff injury response in Pune, India
Example scenario
Example scenario

Example scenario

A contractor working on a maintenance shift at an industrial facility in Pune, India, raises a Panic Alert and reports: "I fell on the service steps and hurt my leg. I cannot walk back to the workshop." The operator replies: "We are calling you. The site supervisor is arranging a first aider and a colleague to attend." The supervisor confirms that the contractor has been reached and assistance is in place. The operator records the confirmed outcome and closes the response.

SOS for Manufacturing & Industrial

Put the alert in context
Panic Alerts from the app and compatible satellite devices bring a request for help into the operator’s workflow. The conversation and available location information help the operator reach the person and coordinate support from one place.
Connect the alert with local support
Employees and contractors work across production areas, maintenance sites, and yards, with responsibilities changing at shift handover. The control room operator can review a Panic Alert, attempt contact, and brief the shift supervisor on the confirmed circumstances. The shared record keeps local assistance and outstanding actions visible as the response develops.
Carry the response through to handover
Standard Operating Procedures put the relevant contact and escalation steps beside the response. Use Incident Management to assign follow-up, record decisions, and give colleagues a shared view of progress through the handover.

How do Panic Alerts connect to our response procedures?

Link Standard Operating Procedures categories to Panic Alerts so operators can work through the relevant steps alongside the conversation and available location information. Incident Management supports assigned tasks and a shared record when the response involves several colleagues.

Can staff raise Panic Alerts from satellite devices?

Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.

Walk through an SOS response

Use a scenario involving site personnel to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.