Help staff raise an urgent alert and request support.
SOS alerts for council staff. AtlasNXT by Track24 gives council field staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A housing officer making a home visit in Manchester raises a Panic Alert and reports: "The resident threatened me during the visit. I have left the property and am in the locked car." The operator replies: "We are calling you. Your manager is sending a colleague to support you." The service manager confirms that the officer has been met and further support has been arranged. The operator records the confirmed outcome and closes the response.
SOS for Local Government
How do Panic Alerts connect to our response procedures?
Link Standard Operating Procedures categories to Panic Alerts so operators can work through the relevant steps alongside the conversation and available location information. Incident Management supports assigned tasks and a shared record when the response involves several colleagues.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving council field staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.