Help staff raise an urgent alert and request support.
SOS alerts for financial services staff. AtlasNXT by Track24 gives financial-services personnel a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A branch employee dealing with a visitor at the end of the day in London raises a Panic Alert and reports: "A visitor threatened me in the branch. I have moved into the staff office with a colleague." The operator replies: "We are calling you. Branch management and security are arranging support." The branch manager confirms the employee's welfare and further support arrangements. The operator records the confirmed outcome and closes the response.
SOS for Financial Services
How do Panic Alerts connect to our response procedures?
Link Standard Operating Procedures categories to Panic Alerts so operators can work through the relevant steps alongside the conversation and available location information. Incident Management supports assigned tasks and a shared record when the response involves several colleagues.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving financial-services personnel to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.