Help staff raise an urgent alert and request support.
SOS alerts for event staff. AtlasNXT by Track24 gives event staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
An event steward supporting staff departures after a concert in London raises a Panic Alert and reports: "A person threatened me at the staff gate. I am inside the event control office and feel safe." The operator replies: "We are calling you. Event security and the steward supervisor are coming to support you." The supervisor confirms the steward's welfare and hands the agreed follow-up to the night team. The operator records the confirmed outcome and closes the response.
SOS for Events
How can event control coordinate assistance without losing the follow-up at shift change?
Use the alert conversation and reported position to establish contact, brief local support, and retain the agreed next update. The incident record keeps assistance tasks visible as supervisors change.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving event staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.