SOS for Energy
SOS for Energy

Help staff raise an urgent alert and request support.

SOS alerts for energy maintenance crews. AtlasNXT by Track24 gives energy personnel a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.

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AtlasNXT SOS for Energy, showing Pune, India and example operating locations
Example scenario
Example scenario

Example scenario

While travelling between work locations in Pune, India, an energy maintenance technician raises an app Panic Alert after finding that the access road is blocked. The control room operator acknowledges the alert, checks the reported position and timestamp, and attempts contact. The colleague confirms they are safe at a stopping point. The maintenance supervisor helps arrange local assistance, and the duty team records the next contact and outcome.

Explore Standard Operating ProceduresRequest the compatible devices list

SOS for energy teams

Put the alert in context
A Panic Alert from the app or a compatible satellite device draws the monitoring team's attention to a concern. The operator reviews the available information and attempts contact to establish what has happened. Check the age of any reported position and confirm the location through conversation when possible.
For Energy
Energy maintenance crews work across remote installations, support bases, and access roads. The control room operator can review a Panic Alert, attempt contact, and brief the maintenance supervisor on the confirmed circumstances. Keep local assistance, the next contact time, and outstanding actions clear as the response develops.
Carry the response through to handover
Use the relevant Standard Operating Procedure to work through contact and escalation steps. Where the concern needs wider coordination, use Incident Management to assign follow-up and retain decisions. Keep confirmed developments and unresolved actions available to the next duty colleague.

Who coordinates the response after the alert?

Your organisation defines the monitoring team, response hours, escalation contacts, and local assistance arrangements. The operator follows that procedure, confirms the circumstances where possible, and records the actions and outcome.

Can staff raise Panic Alerts from satellite devices?

Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.

Walk through an SOS response

Use a scenario involving energy personnel to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.

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