Help staff raise an urgent alert and request support.
SOS alerts for diplomatic staff. AtlasNXT by Track24 gives diplomatic staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A mission colleague returning from an external staff appointment in Nairobi, Kenya, raises a Panic Alert and reports: "Someone threatened me outside the appointment venue. I am with reception security and feel safe." The operator replies: "We are calling you. Mission security is sending a colleague to meet you." The duty officer confirms the colleague's welfare and the return arrangements for the post. The operator records the confirmed outcome and closes the response.
SOS for Diplomatic Missions
How can a mission coordinate assistance for a colleague away from the post?
Use the alert conversation and available position to establish contact. Keep security-officer liaison, assistance tasks, and the next agreed update in an incident so another duty officer can continue the response.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving diplomatic staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.