Help staff raise an urgent alert and request support.
SOS alerts for consular staff. AtlasNXT by Track24 gives consular staff a way to raise an urgent concern through a Panic Alert from the app or a compatible satellite device. Help the monitoring team establish contact, review available information, and coordinate the next action through your response procedure.
Example scenario
A consular colleague finishing a public-facing appointment in Dubai raises a Panic Alert and reports: "A visitor threatened me outside the appointment area. I am with security in the staff office." The operator replies: "We are calling you. The consulate duty officer and security contact have been notified." The duty officer confirms the colleague's welfare and the agreed local support. The operator records the confirmed outcome and closes the response.
SOS for Consulates
How can the consulate coordinate assistance with an outreach officer's local contact?
Use the alert conversation and available position to establish contact. An incident can retain local-coordinator liaison, assistance tasks, and the next agreed update for the incoming duty officer.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Walk through an SOS response
Use a scenario involving consular staff to review the alert, first contact, escalation responsibilities, and handover in AtlasNXT.