Security Insights for Events
Security Insights for Events

Review security reports near customer sites.

Security risk information for field service technicians. AtlasNXT by Track24 shows security and risk information on a map, so teams can review reported events near their staff, sites, and planned journeys.

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AtlasNXT Security Insights for Field Services, showing Manchester and example operating locations
Example scenario
Example scenario

Example scenario

Before staff activity in Manchester, the service coordinator reviews recent reports around the destination and approach roads. The team checks when and where the events were reported, compares the sources with local information from the local supervisor, and briefs colleagues on the confirmed concerns, unanswered questions, and agreed contact arrangements.

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Security Insights for Field Services

Review risk maps and the reports behind them
Explore security, risk, and weather reports through map markers, severity colours, heatmaps, and hexmaps. Heatmaps show concentrations of reported events; hexmaps show average risk ratings by area. Open the underlying reports directly from the map for further detail.
Brief teams on local risks
Service technicians may arrive at unfamiliar customer areas with less local knowledge than the site contact. Review recent security reports around customer sites and the routes used by staff. The shared risk view gives the service supervisor and duty colleagues a common reference for work and travel briefings.
Bring risk information into the response
Use a shared risk picture to brief colleagues and review planned activity. Global Alerts connects relevant events with people and sites, while Incident Management provides a record of the response when an issue needs coordinated action.

How can we brief a technician before their first visit to a customer area?

Use the underlying reports around the destination and approaches in the assignment briefing. The service desk and technician can discuss specific reported concerns with the customer contact.

See Security Insights in action

Book a demo to see how AtlasNXT supports field service technicians. Explore how Security Insights fits your sites, contact arrangements, and response procedures.

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