Real-Time Tracking for Events
Real-Time Tracking for Events

See where field service technicians last reported.

Real-time location tracking for field service technicians. AtlasNXT by Track24 shows shared staff locations and positions from compatible devices on one map, with a timestamp for each update.

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AtlasNXT Real-Time Tracking for Field Services, showing Manchester and example operating locations
Example scenario
Example scenario

Example scenario

A vehicle travelling between a service depot and another work location in Manchester is later than expected. The service coordinator reviews the last reported position and timestamp, then contacts the driver. A confirmed access delay explains the change. The local supervisor updates the onward arrangements, and the incoming duty colleague can see what has been confirmed.

Real-Time Tracking for Field Services

Follow locations and journey history
See current or last known locations, timestamps, location history, and relevant geofences in one view. Operators can follow reported movements between operating locations and use the map to focus contact when a journey or activity needs attention.
Check delays against the last report
A delay between customer visits can leave another site expecting a technician who has not arrived. Review an individual's or compatible vehicle's last reported location and timestamp. The service coordinator can contact the person or driver to check a delay, then share confirmed updates with the service supervisor.
Combine location updates with direct contact
Keep location awareness and staff communication in the same platform. Operators can move from a shared position to a conversation or Welfare Checks, while colleagues taking over a shift can work from the same location history.

How can a service coordinator follow up a delay between customer visits?

Review the relevant person's or supported vehicle's reported position and reporting time. Contact the technician or driver, then share the confirmed delay with the supervisor arranging the next visit.

See Real-Time Tracking in action

Book a demo to see how AtlasNXT supports field service technicians. Explore how Real-Time Tracking fits your sites, contact arrangements, and response procedures.

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