ReachScore™ for Events
ReachScore™ for Events

Check staff contact details and device settings before a customer assignment.

ReachScore™ checks contact details and device settings for field service technicians. AtlasNXT by Track24 uses ReachScore™ to highlight contact details and device settings that need attention to help you reach field service technicians.

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AtlasNXT ReachScore overview showing profiles with contact-readiness issues

Contact-readiness overview showing profiles with issues.

Example scenario
Example scenario

Example scenario

Before staff begin work in Manchester, the service coordinator reviews the registered team's contact readiness. An outdated mobile number and disabled notification permissions are followed up with the relevant colleagues. ReachScore™ puts both issues in one view, helping the team improve contact readiness ahead of the assignment.

Explore Mass Notifications

ReachScore™ for Field Services

Find the issues that need attention
ReachScore™ brings five contact-readiness indicators into one view: a valid mobile number for SMS, push-notification permission, background location access, recent device contact, and critically low battery. Highlighting these issues helps teams prepare for a shift, journey, or deployment.
Close contact gaps before they matter
A replacement phone or changed permission can leave a technician harder to contact after the service shift has begun. ReachScore™ highlights the registered people whose contact details or device settings need attention, giving the coordinator a focused view for individual follow-up before work begins.
Prepare staff for reliable contact
Give supervisors a clear view of contact-readiness issues during onboarding, shift changes, and deployment preparation. ReachScore™ helps focus attention on the details and device settings that affect communication through Mass Notifications and Welfare Checks.

How can we check a technician's replacement phone before their next assignment?

Use ReachScore™ before the assignment to identify contact and device issues. The service coordinator can help the individual address the highlighted settings before broadcasts and welfare requests are needed.

See ReachScore™ in action

Book a demo to see how AtlasNXT supports field service technicians. Explore how ReachScore™ fits your sites, contact arrangements, and response procedures.

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