Give staff a direct way to raise the alarm.
Panic buttons for consular staff. AtlasNXT by Track24 provides Panic Alerts through the app and compatible satellite devices for consular staff who need to bring a concern to the monitoring team's attention. Connect the person raising the alarm with the operator responsible for making contact and coordinating the response.
Example scenario
A consular officer visiting an isolated outreach community near Lodwar, Kenya, raises a Panic Alert and reports: "I fell on the access path and hurt my leg. I cannot walk back to the outreach vehicle." The operator replies: "We are calling you. The outreach coordinator is arranging first aid and transport to reach you." The outreach coordinator confirms that assistance has reached the officer. The alert, contact, and confirmed outcome remain in the response record.
Panic Buttons for Consulates
How can a consular colleague raise an alert while away on outreach?
An app Panic Alert, or one from compatible satellite equipment on a remote visit, brings the request into the duty workspace. The operator can attempt contact and follow the relevant response procedure.
Can staff raise Panic Alerts from satellite devices?
Yes. Staff can raise Panic Alerts from compatible satellite devices as well as the app. AtlasNXT is compatible with over 3,000 satellite devices. Request the compatible devices list to check your equipment and its supported alert functions.
Put your panic-button response into practice
Walk through a Panic Alert from the app or a compatible satellite device with the people who monitor consular staff, then review contact, local support, and handover in AtlasNXT.