Mass Notifications for Events
Mass Notifications for Events

Get the right instruction to the people affected.

Mass notification software for field service technicians. AtlasNXT by Track24 helps your team send alerts and instructions to selected staff, groups, or people in a relevant area, then review delivery information and replies.

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AtlasNXT Mass Notifications for Field Services, showing Manchester and example operating locations
Example scenario
Example scenario

Example scenario

An access disruption affects a service depot in Manchester before colleagues arrive. The service coordinator sends the agreed instructions to the registered staff working there and requests replies about their circumstances. The local supervisor checks the local situation. The duty team follows up with non-responders and anyone requesting assistance before confirming the next arrangements.

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Mass Notifications for Field Services

Reach the people affected
Use SMS, push, email, voice, and supported satellite channels according to your configuration. Target relevant audiences with clear instructions and subsequent updates. Keep distribution focused as the situation changes, including colleagues who need different instructions because of their location or responsibility.
Instruct the affected teams and track replies
A customer-site closure can affect technicians travelling there and other colleagues due to attend later in the day. Send instructions to the affected field service technicians, then review delivery information and replies. The service coordinator can ask the service supervisor to follow up with anyone who has not replied or needs help.
Review replies, and follow up
Review delivery information and staff replies in one place. Operators can focus on people who have not responded or have requested help, then use Welfare Checks and Incident Management to coordinate follow-up.

Can a service desk contact just the technicians affected by a customer-site closure?

Select the registered technicians and supervisors concerned, then send the relevant instruction. Replies give the service desk a basis for checking each person's circumstances and revising the visit arrangements.

See Mass Notifications in action

Book a demo to see how AtlasNXT supports field service technicians. Explore how Mass Notifications fits your sites, contact arrangements, and response procedures.

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