Get the right instruction to the people affected.

Use SMS, push, email, voice, and supported satellite channels according to your configuration. Select the relevant audience, state the action required, and make the next update clear. Keep distribution focused as the situation changes, including colleagues who need different instructions because of their location or responsibility.

Construction workers and subcontractors move between sites, work areas, and shifts as the project progresses. Send instructions to the affected construction workers, then review delivery information and replies. The site manager can ask the contractor supervisor to follow up with anyone who has not replied or needs help.

Review delivery information and replies, then follow up with anyone who has not responded or has asked for help. Delivery status shows what happened to the message; a reply helps confirm the person's circumstances. Keep the conversation going until the team knows what support is needed.