Incident Management for Utilities
Incident Management for Utilities

Coordinate incidents affecting utility field crews.

Incident management software for utility field crews. AtlasNXT by Track24 brings reports, response tasks, decisions, and updates into a shared incident workspace.

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AtlasNXT Incident Management for Utilities in Sutherland, Scotland
Example scenario
Example scenario

When flooding blocks a substation visit

A utility field crew attending a remote electricity substation in Sutherland, in the Scottish Highlands, reports flooding on the access road and asks for support. The control room operator records the concern, assigns welfare contact and local access checks, and logs the supervisor's decision on the visit. The next shift can see the latest crew update, support arrangements, and work still awaiting confirmation.

Explore Standard Operating Procedures

Incident Management for Utilities

Give the response a clear structure
Use configurable incident templates to record the location, people affected, immediate concerns, and facts still to confirm. Assign follow-up tasks to named colleagues and record decisions in the incident timeline. Everyone authorised to manage the response can see the latest updates and outstanding actions.
Keep callouts and maintenance on one record
Utility crews switch between planned maintenance and urgent callouts. Give the control room operator one record of reports, assigned tasks, and decisions, while the field supervisor adds local updates and outstanding actions stay clear for the next shift.
Carry the record through the handover
Use the incident record to brief the next shift and review the response afterwards. Team permissions (Remits) control who can see and manage the work, while Standard Operating Procedures put the relevant response steps alongside alerts and incidents.

Can the reporting format follow our procedures?

Yes. Configurable templates capture the information your organisation needs. Standard Operating Procedures put your response steps alongside alerts and incidents, while assigned tasks and the incident timeline keep follow-up and progress clear.

Can field crews and contractors work in the same incident?

Yes. Authorised colleagues can coordinate through the shared incident record. Set visibility and assigned tasks around the people managing contact, local support, and network oversight, so crews and the control room work from the same timeline.

See Incident Management in action

Bring a recent network incident to a demo and see how Incident Management fits your sites, contact arrangements, and response procedures.

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